I’ve been accused in the comments of being a bit of a grouch on here.
Fair point. You have to be moved to write anything at all. While in Vietnam and Nicaragua it was all so new and so different and I had a story to tell. There was an obvious narrative.
Here my life seems more private. Talking about my day to day life would be likely to offend someone – it’d also make for dull reading. My life now is probably pretty similar to yours.
But point taken. Look out for much more cheery stuff soon - and stick with this post for news of fluffy bunnies. Really.
But first this (sorry):
There is no way of being nice when you’re talking about estate agents.
To put this in context, we recently made the decision to move to a more summer friendly flat. We want some outside area - be it a balcony, small garden or even a nice yard.
We’ve been searching less than a week and…Oh God. Estate agents make their money too easy.
They don’t return your emails at all. Their websites don’t work. Their pictures of properties include only outside shots – these are terraced homes. They all look the same from the outside dummies. Show me the insides.
Despite all this we found a new flat on Saturday.
Patio doors led to a decked out yard - perfect for evening drinks when it gets warmer.
It was around the corner from a pool – great for my fitness kick.
It was on the Metro line - which would make me just two minutes from work.
We rang Sunday. We knew the office would be closed but we wanted to leave a message to say yes yes yes, we loved it…we’ll take it.
I followed that up with an email. We’d pay the cash they asked, we’d pay the horrific admin fees, the rent in advance, the deposit. It was worth it to secure this lovely spot.
I rang at 9am on the dot on when they opened on Monday.
We want it – I told them.
Great, they said.
We got your phone message and your email. It’s yours. Just drop off the cash. What time would suit you?
I suggested at 12.30 – in my lunch hour.
That’s just fine they said.
Two hours later – they called me. Our lovely flat was gone.
But, but, but…you said it was ours. I was coming in to pay the cash.
Apparently someone came into their office and dropped their cash off first.
They didn’t tell me we were in a race situation. They told me it was mine. We even set a time. Surely this other person would be told that it was already promised to me. I could have been there in five minutes flat if only they had told me the clock was ticking.
I wrote a pissed off email. They wrote back a seemingly polite letter that essentially said: “tough shit”.
They said they had other properties they could show me.
I told them to shove it.
And now we’re back to the beginning again. We still haven’t found our summer flat.
But, now I’ve got that whinge out of my system, I promise there will be more positivity around here. Soon. Very soon.
First though I just have to write – in the hope that this will eventually show up when potential customers/victims Google them:
IF YOU’RE LOOKING TO LET OR FIND A PROPERTY IN THE JESMOND AREA OF NEWCASTLE THEN DON’T USE BOWSON LETTINGS - THEY WILL ONLY WASTE YOUR TIME.
There. I feel more positive already.
About those bunnies. Did you know that there are rabbits on the grassy areas right in the middle of Newcastle city centre?
Expect Eastertastic fluffy bunny shots soon.
UPDATE: ILuvNUFC has offered to link this post on his photoblog to push it higher up the Google search list. If anyone else would like to do the same then that would be fantastic. Make sure the link text is Bowson Lettings .Think of it as vicarious payback for Estate Agents as a whole.






18 comments
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March 18, 2008 at 12:52 pm
ILuvNUFC
What a bunch of something-or-others, eh?
I’m going to link to this post from my photoblog links page to help spread it around.
Regarding being a grouch: That’s fine with me, I like it. It gives this place an edge and like you say I don’t want to know what time you got up and what toothpaste you used to brush your teeth etc etc.
One other thing, Where do you see the fluffy bunnies in the Toon? I see the odd one on the grass at the civic centre. I know it’s not the Toon but I regularly see a load of cute fluffy bunnies on the grass at the crossroads of Heaton Road and the Coast Road.
March 18, 2008 at 1:04 pm
Abby
One of the best places in the UK to see rabbits is the roundabout by the services just off the M1 by East Midlands airport. To paraphrase an old saying, you can’t see the grass for the rabbits. I think they’re all plan spotters.
March 18, 2008 at 1:33 pm
Pete
I’d like to see some breakdowns of letting agencies in the area, as they seem to be charging enormous amounts for not very much. I’ve been thinking about how to tackle it…
March 18, 2008 at 1:48 pm
ourmanwhere
IluvNUFC - thanks for the link. Much appreciated. When I emailed them I threatened them with reporting them or writing to consumer media. In all honesty “estate agent pisses off punters” is not news.
And any kind of estate agent professional body would be on their side.
So this was as good as I can think of. I once got treated appaullingly by a hotel and I did the same thing. My post comes up second after their own site and clearly describes their hotel as crap. It must have lost them so many customers.
Hopefully people might read what I have written and head else where.
Pete. You’re dead right. My current rental is a private arrangement so I have paid a months rent in advance and signed a contract. That’s all. Through an agency you pay one month in advance, another month as a deposit a further half rent as an admin fee. £100 per person to secure the property. Another £50 for something I can’t remember. It is appaulling.
It wouldn’t be so bad if they could be bothered to show up when they arrange meetings, or call back customers or put more than one pic on their website. There surely isn’t a profession in the world more suited to internet sales and they still cock it up massively.
In the meantime Heaton is becoming an estate agent ghetto. I keep seeing great commerical properties being done up and I cross my fingers that it’ll be a decent cafe. Then a couple of weeks later I realise it is yet another estate agent.
Oh - the rabbits. Abby - I have decided that urban rabbits are very cool in a ninja turtles type of way.
Iluvnufc - I was referring to the grassy areas around the civic centre. I counted eight last nine - all absolutely unbothered by people and cars.
March 18, 2008 at 1:54 pm
ourmanwhere
I should also point out that while they are called Bowson Lettings - they are mostly known as Bowsons.
If you google Bowson Letting then the above post is a few pages in. But if you google something like Bowsons Newcastle or Bowsons Jesmond - mine is the first that comes up.
Looking at my stats - I just had my first visitor. Someone googled Bowsons lettings fees.
I love it when a plan comes together.
March 18, 2008 at 2:45 pm
minxlj
Ssssh don’t tell anyone about the bunnies!! I think most people walk past them without even knowing they are there, and it keeps them (hopefully) safe. It does make me smile when I pass by on the bus and sneak a peek of them. Sometimes I get off a few stops early so I can watch them for a bit before walking through town to where I’d normally stop :-)
I took a nice photo of one last summer, link here: http://www.flickr.com/photos/minxlj/1391220029/ Can you stand so much cuteness??? I spent nearly an hour just watching the little guys running about. Very cute and a good way to wind down after a stressful day at work.
On the estate agents’ side of things - I think on the whole you are right. They seem to forget that people put a lot into finding a home, and it’s not just a sales figure on their charts to us. I’ve had a few similar rude experiences with house hunting over the past few months, and for the money they make I expect them to have the common courtesy to call me back! It did make me consciously not bother with those particular agents again (can’t remember which ones sadly) However, I’ve FINALLY got through all that and I’m now in the midst of completing on buying my new place - should be moving in the weekend after Easter :-)
Since I’m not selling I haven’t had to deal with them on that side of things, but I’ve spoken to my seller’s agent frequently and she is VERY nice, polite and attentive, so I can highly recommend Jan Forsters at Gosforth. However I most certainly cannot recommend Halifax for mortgages - in this instance they have arsed up my paperwork several times already and very nearly lost me the place due to their delays. Numpties.
March 18, 2008 at 3:44 pm
ourmanwhere
Minxlj - I am sure there are some good ones out there. I just haven’t found them yet. Good luck with sorting out your own place.
As for the bunnies - I’m not sure how secret they are. I love them too - they even took away estate agent fury yesterday. Beautiful creatures.
March 18, 2008 at 5:52 pm
Mosh
Linkified from my sweary blog (or will be when the crappy FTP server I use to publish the blog to starts accepting the files from Blogger). I did something similar with Acer, Citylink, Barclays and O2 amongst others.
I do agree with estate agents. The ones who sold my house weren’t *that* bad but were awful at communicating. The letting agent who leased out the house next to mine… don’t get me started.
Too late. The neighbour was a chav. He beat his girlfriend, had parties till 5am, kept a dog locked in the front room that barked all night and dealt and used drugs on the premises. His “guests” would use my garden as a play-zone, and I even caught one pissing on my back door handle.
I reported this to the letting agency. Who then refused to speak to me and hung up every time I phoned them. I wish I could remember who they are as I’d do the web thing again. Or organise a fire-bombing of their offices (this may be an exaggeration just in case it happens sometime…)
Bunnies? Not in the Alps right now. Got some of the cutest squirrels in the world running up and down the trees outside the office though :)
March 18, 2008 at 6:55 pm
Diehard Geordie
What with rabbits, estate agents et al - I just had to laugh.
Only in England.
But I have bought and sold three times, once without an estate agent - that went through in seven days.
Twice with an estate agent and they both went through in 4 weeks from start to finish.
There is a key to everything and its called ‘deadlines’ do it or else its off.
PS I like grumpy.
March 18, 2008 at 7:35 pm
ILuvNUFC
There you go. It’s in the other stuff section at the bottom of this page Links.
Google usually indexes my site at least every other day so it should show up soon.
March 19, 2008 at 9:31 am
ourmanwhere
Mrs Geordie - you prove what I had long thought - how hard can all this be?
I mean - if you’re buying you don’t want to end up with a dodgy falling down property so you have to check with the surveyors and all that.
But if all you’re doing is punting properties to people off the street then what exactly are they doing for their cash.
I walked along Jesmond high street yesterday and went through my requirements with five estate agents. They all just wearily said - keep an eye on our website and that was it.
Only one took my details - Acorn Properties - they seem far and away the most professional.
Despite their crapness these are well educated people sitting around in suits - yet they do nothing more challenging than your average checkout operator.
Incidentally Bowson Letting, when we first rang them, actually admitted that a couple of properties on their website weren’t actually for sale. Surely that is bordering on illegal.
Mr NUFC - I saw it and you’re a gentleman and a scholar. Here’s to three points on Saturday. I forsee backflips.
March 19, 2008 at 9:43 am
ILuvNUFC
You are most welcome.
Re backflips: not with my back! :)
March 19, 2008 at 10:01 am
ourmanwhere
I was thinking more Obafemi Martins. It’s a sign of how far we have fallen that a point at Birmingham fills my with optimism.
March 19, 2008 at 1:29 pm
ILuvNUFC
That’s if KK sees fit to play him. It’s a mystery to me why he is’nt the first name on the team sheet every week.
There does seem to be a little optimism around here at the minute but it could be misguided. We’ll see what happens on saturday but I’m not going to hold my breath as we still looked awful at times at Birmingham the other night. Fulham, like us, are scrapping for points and you can bet it won’t be pretty on saturday.
Here’s hoping…..
March 20, 2008 at 1:00 pm
Chris Norton
Well, I am glad to hear you aren’t going to be writing anymore negative grumpy text.
A bit of a bummer about the flat - where are the morals these days? A deal is a deal as far as I am concerned.
I have had some interesting escapdaes with my own rented property. I have a second home in Harrogate and I rented it using a local agency to manage it. They found me a nice Polish couple and sent me regular letters to tell me how everything was going. However, after six months our tenants wanted to move out so our agency put it on the market. After about 7 viewings we started to become concerned by the lack of take up as it’s a nice little home.
My wife decided to do her own viewing and went round. When she arrived she found that there were actually 8 people living in a two up two down. Including a Chinese immigrant who hurled abuse at her in Chinese as she was wandering around our own home (he didn’t know who she was). Needless to say, I think rental agencies are brilliant.
PS. The Chinese man was quickly relocated by me.
April 1, 2008 at 3:18 pm
Don’t Use Letting Agents - You’re Betting Off Doing it Yourself « Our Man in Newcastle
[...] bowsons, estate agents, gumtree, jesmond, lettings agents, pattisons The good news: after this upset we finally found our lovely summer [...]
July 14, 2008 at 9:35 am
Abi
Hi. I was really surprised when this site came up when I typed in bowsons. They managed to find me a property and get me moved in in 7 days!! I would of literally been homeless if it wasn’t for them.
I agree, most agents are totally crap, never return your phone calls, are late for appointments (if they even show up at all!!) but I never found that with Bowsons. The staff were great.
Just though I’d have my say :P hehe.
Abi
August 15, 2008 at 9:37 pm
BigBug
I would agree, Bowsons are more than happy to move you in to a property; so happy they will neglect to mention agents fees until you are about to sign contracts, normally too late to back out without becoming homeless.
Moving out of a property could cost you dearly. Excessive and unjustifiable charges for cleaning of the property and pernickety faults charged to the maximum may take at least your deposit off you.
Do not trust these people, take photos before moving in and when you leave, do not allow faults that have developed reasonably during your tenancy to remain when you leave, you will be billed for them.
If you do find yourself in this situation the correct course of action is to demand itemised receipts, proof of work done and the requirement for the work for the entire sum of their claim against you.
Remember, you should not be paying for the refurbishment of the property after you leave, you paid good rent for continuous maintenance of the property during your tenancy. And, if they require cleaning beyond that expected during ordinary occupation and reasonable end of tenancy cleaning that is their choice and not your responsibility to “tart the place up” for prospective new tenants. Think, did the place look really good when you viewed? if so the poor sod whom has just vacated the property probably paid for it to look that way.
Make up your own mind but just think that for every one that has found or commented on this “agency” there will be many others who have had trouble and not voiced their opinions.
However, I have checked into claims against Bowsons lettings and failed to find significant legal challenges against the company or any of its directors, it may mean they are not all that bad, or it could be that they are very good at being bad?